Frequently Asked Questions

eCommerce Merchant Application


Here are answers to some common questions about the Merchant Application process associated with Vantiv Payments for eCommerce. If you have additional questions, or need clarification on any of these answers, email us at SalesIS@vantiv.com, or call 800-548-5326.

QUESTION: WHO IS VANTIV?
A: Vantiv is a leading, integrated payment processor focused on helping our merchant and financial institution clients be more successful. We stand apart from other processors because our consultative approach and single, proprietary technology platform enable us to provide you with a comprehensive suite of payment processing and technology solutions that can be tailored to meet your unique needs. Vantiv offers a variety of payments options that can help optimize your eCommerce business.

QUESTION: WHY SHOULD I USE VANTIV?
A: Vantiv provides the payments technology, intelligence, and risk management you need to grow your business, revenue, and customer relationships. We deliver intelligence through value-added services built on solid eCommerce payments processing to help you acquire, convert, and retain profitable relationships. Our solutions and services are developed on a technology workbench that is built for the future, while our agile development allows us to quickly respond to both opportunities and changing market conditions.

QUESTION: WHAT TYPE OF BUSINESSES USE VANTIV?
A: World-class digital and retail brands — and their partners and technology providers — have all come to rely on us like few other processors. We help fuel eCommerce by simplifying payments innovation. Numerous market leaders have all leveraged our processing solutions during their formative years, and we continue to help them use payments to their strategic advantage today. Vantiv’s eCommerce SMB payments solutions allow companies like yours to simplify the process of accepting payments. We also have particular expertise in a number of vertical markets, including Internet retail, multichannel retail, online services, direct response, digital gaming, publishing, and many more.

QUESTION: WHEN WILL I GET MY MONEY AFTER COMPLETING A SALE?
A: In general, credit card settled funds (the total sale amount minus fees) are deposited to your company’s bank account two business days after Vantiv receives the sales transaction.

QUESTION: DOES VANTIV HAVE A REPORTING INTERFACE?
A: Yes. Vantiv iQ for eCommerce is an on-demand, web-based transactional and financial reporting and analytics interface that provides unique, business-impacting insights. Vantiv iQ for eCommerce allows merchants to streamline costs, improve operational efficiencies, manage risks, and enhance revenue.

QUESTION: WHAT ARE THE COSTS?
A: The cost per transaction is 2.7% plus $.30. Our pricing includes Visa, MasterCard, Discover, and American Express transactions; eCheck transactions are priced separately. There are no monthly minimums or monthly maintenance fees and there are no refund costs (if you refund a transaction, the entire fee is returned to you). You can also terminate at any time with no termination fees. (See the separate processing agreement for pricing details.)

QUESTION: ARE THERE OTHER FEES?
A: Other possible fees include $15 for a disputed charge (chargeback), and a fee for users of our Vantiv iQ for eCommerce reporting and analytics interface. The first two Vantiv iQ for eCommerce users are free; after that, the fee is $50 per user.

QUESTION: IS VANTIV PCI COMPLIANT?
A: Yes, Vantiv is fully PCI compliant and verification of compliance can be confirmed by visiting http://www.visa.com/splisting.