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Alert: eCheck fraud

Merchants should be aware of a fraud practice where fraudsters complete a transaction using an eCheck and then request a refund from the merchant before the eCheck has cleared. The merchant refunds the funds only to have the eCheck reject a week to ten days later. 

eCom iQ rebranding updates

The January 2019 eCom iQ release includes rebranding updates to reflect the 2018 acquisition of Worldpay. These rebranding updates will not impact any functionality that you currently use on the eCom iQ platform.
eCommerce iQ: Transaction-Level Fraud-Detected Authorizations report
In the January 2019 release of eCommerce iQ, Worldpay will be making a minor revision to the Transaction-Level Fraud-Detected Authorizations report available for export in iQ. In this report, the ThreatMetrix column is renamed to FraudSight. This change will not impact any other reports, including any Secure Scheduled Reports (SSR) your organization may be subscribed to.

If you have any questions on this change, please contact your Worldpay account representative.
Visa announces planned maintenance
Due to planned maintenance by Visa, the Visa dispute function will be unavailable in iQ from 9 a.m. on Sunday, January 20 through 3 a.m. on Monday, January 21.

In every issue

eCommerce maintenance and bank holiday schedule: Click here
Disputes and chargeback information: Click here
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